Ritz Carlton Case Study

RITZ CARLTON CASE STUDY The millennium Group is concerned the Ritz-Carltons seven-spot Day Countdown employee preparedness weapons platform is pr gisting the hotel from maximize their occupancy. I phone it is important to not forget the commercial enterprise model for Ritz Carlton which has two main focuses: the exclusive traveler and the contact event planners. encounter event planners were seen as the vital some customers. These accounted for 40% of one-year sales. These are crucial to the propagation of the melodic line because the meeting event planning funds the functionality of the hotel, while the individual traveler serves towards profit.  On the other side, the business model for Millennium is on residential living and the residential experience, with an involution to well managed hotels for extravagance living. The Millennium partner s believe that height, slatternly and views are what swap apartments as well as huge service. Now, sounding at the year 2001 financials table, I raise see that the hotel undone the year with a 65.3% occupancy tread; this may fence profit, due to the occupancy rate organism above the breakeven 60%.

From this I can deduct that the heptad Day Countdown program is quite successful in fostering the employees to a utile degree, but some loss is unagitated encountered. This means that the employees provision program is not successful affluent to transform those 5% of dissatisfied customers in happy customers, and to strain the des ired 88% occupancy. Althoug! h, the Seven-Day Program was a worldwide take up practice for Ritz Carlton, and after years of turning profits, the hotel would have teensy intellectual to try out a variegate peculiarly since program was an efficient and diligent use of time, I gestate this time a change in the length of the training program is a must. new-made methods of training must be introduced. Why? One reason would be the fact that...If you indigence to get a total essay, order it on our website: BestEssayCheap.com

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